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Avaya Workplace Soft Phone FAQ’s
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Avaya Workplace Soft Phone FAQ’s
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Avaya Workplace Soft Phone FAQ’s
Benefits
Q: What are the benefits of using Workplace?
Making and Receiving Calls with Workplace
Q: How do I make a phone call on a Windows or Mac computer?
Q: How do I make a phone call on an iOS or Android smartphone/tablet?
Q: How do I move an active call to another device?
Q: Will I be logged out of the app if I answer my desk phone?
Q: Do I have to keep the app open or running in the background in order to answer an incoming call on the app?
Q: Can I stop or turn off receiving calls?
Q: How do I forward calls to another number?
Q: How do I Send All calls to Voicemail?
Q: Can I call 911 from the soft phone app?
Voice Mail & Missed Calls
Q: How do I see my missed phone calls?
Q: How do I check my voicemail messages?
Q: Can I send callers directly to voice mail if I don’t want to be disturbed?
Q: How do I see my missed, outgoing and incoming phone call history?
Q: Can I block Workplace calls on my cellphone?
Contacts, Favorites and Contact Groups
Q: Can I find people in the Lab Phonebook using the app?
Q: Why give Workplace access to my Contacts on my smartphone?
Q: How do I deny Workplace application permissions to my personal contacts?
Meetings and Calendar
Q: Why don’t my calendar invites and meeting changes appear right away?
Audio and Sound Settings
Q: How do I adjust my audio settings in Workplace?
Q: I cannot hear audio when I’m on a call using Workplace?
User Guides & Install Instructions
Q: Why am I seeing, “Join Workplace Meeting”?
Q: Can I install the app on more than one device?
Q: Which systems are compatible with Avaya Workplace?
Q: Where do I get the Avaya Workplace software?
Q: Where can I get more information about Avaya Workplace Soft Phone?
Q: During the Workplace installation, I’m prompted to enable the Avaya Extension for Chrome, should I enable it?
Q: On the Mac, when I click on the Install button for Avaya Workplace, nothing happens
Workplace Settings & Options
Q: Can I customize what is under Top of Mind?
Q: Can I customize my Presence icon picture?
Q: Why do I see a different number associated with my Workplace application?
Q: Can I Reset Workplace to original settings?
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Avaya Workplace Soft Phone FAQ’s
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